Key Facilities Management

Key Facilities Management, a consulting management agency, wanted to deliver better customer service by improving the way they communicate internally as well as with clients. In response to this need, the company decided to unify its fixed-line, mobile, email, desktop and web communications.

Vodafone Unified Communications introduced a solution that uses the cloud-based Vodafone One Net combined with Microsoft Online Services. Key FM has reduced its costs, made administration more efficient and ultimately gives its staff the freedom to focus on doing their job as effectively as possible.

Key FM has offices in the UK in Stirling and Prestwick, with approximately half its staff constantly moving around the UK and internationally to visit clients, therefore communication is at the heart of Key Facilities Management’s business.

The multi-platform landscape of email, fixed-line calls and web platforms proved difficult for the team to maintain and so the company chose Vodafone Unified Communications to help simplify their approach to communicating productively.

“We made the decision to introduce a unified communications platform for external communications. This meant that we could provide our workforce with seamless communications but with all the additional functionality that would help them do their jobs more efficiently. This was not simply about saving money; it was about getting more functionality at the same cost.”

Gordon Mitchell, ICT Manager at Key Facilities Management

Benefits:

Staff can work together more effectively, accessing the people and information they need quickly and easily as they go about their business
As a result, staff can deliver a more responsive service to customers
They can also increase their productivity – getting more done in less time while on the move
The company has reduced its monthly communications costs by at least 10%
Moreover, monthly costs are predictable and therefore easier to budget for
Communications are simpler and more seamless, making them easier to manage and freeing up time and resources for core business
The company can add staff and equip them with the communications they need easily - scaling their communications cost-effectively in line with the changing business

Key Facilities Management

Key Facilities Management, a consulting management agency, wanted to deliver better customer service by improving the way they communicate internally as well as with clients. In response to this need, the company decided to unify its fixed-line, mobile, email, desktop and web communications.

Staff can work together more effectively, accessing the people and information they need quickly and easily as they go about their business

As a result, staff can deliver a more responsive service to customers

They can also increase their productivity – getting more done in less time while on the move

The company has reduced its monthly communications costs by at least 10%

Moreover, monthly costs are predictable and therefore easier to budget for

Communications are simpler and more seamless, making them easier to manage and freeing up time and resources for core business

The company can add staff and equip them with the communications they need easily - scaling their communications cost-effectively in line with the changing business

For more information on how your business can benefit from Anywhere Working, read our story, or register your company.